What does this privacy notice cover?
We are committed to respecting and protecting your privacy rights and your choices and to treating your Personal Data with the utmost care in all circumstances.
We have designed our Privacy Notice to provide transparency into our privacy practices and principles in a format that is easily understandable and readable.
This Privacy Notice explains how we process the Personal Data we collect about you:
When you book a room with us you understand and acknowledge that we will collect and use your Personal Data as independent data controller purely for the purpose of accepting your booking.
What Personal Data do we collect?
Personal Data, or Personal Information, means any information or pieces of information that could identify you directly (e.g., your name) or indirectly (e.g., through your email address or telephone number). Personal Data may include a name, an (email) address, a telephone number, credit card information, reservation details, preferences, age, gender, or occupation, among other things.
The Personal Data that we collect, and how we collect it, depends on how you interact with us. Generally, we process Reservation and Guest Data:
Reservation Data means all information pertaining to a reservation made for one, regardless of the booking channel you used (e.g., via our Website, an online travel agency or directly with us. Examples of Reservation Data include your contact details, reservation details (reservation number, dates of your stay, rate,), personal preferences or billing/financial information;
Guest Data means all information pertaining to you as a guest who stayed or is staying with us. Guest Data may include your contact details, biographical information (such as your gender and birth date), reservation history, personal preferences.
How do we collect your Personal Data?
We might collect or receive Personal Data from you via our Website, social media channels, customer care or when you stay with us. Sometimes you give this Personal Data to us directly (e.g., when you check-in or check-out, or when you contact us), and sometimes we collect it (e.g., using cookies to understand how you use our Website).
In some circumstances we may also receive Personal Data about you from third-party sources such as travel booking platforms, travel agents and/or credit card providers.
These third-party sources may also include publicly available sources of information. In particular, we may receive or collect Personal Data from social networks when you engage with our content, or from online platforms when you provide a review about your stay and/or our services (e.g., on Tripadvisor.com, Booking.com, Google, etc.).
How we use your Personal Data
We process your Personal Data based on the following legal grounds, as permitted by applicable law:
- to fulfill our obligations under a contract with you, or to take steps prior to entering into a contract with you (e.g., when you make a reservation with us;
- to comply with a legal obligation (e.g., when you check-in, we may need to collect your personal identification details; when you check-out, we need to keep your transaction information to comply with our tax and financial reporting);
- when it is in our legitimate business interest to use your Personal Data (e.g., to operate, evaluate and improve our organization; to prevent and protect us and others against fraud, unauthorized transactions, claims and other liabilities; to ensure compliance with company policies and industry standards);
Our use of your Personal Data depends on who you are and how you interact with us.
We will only process special categories of Personal Data (e.g., race or ethnicity; health-related data) when you request us to do so (i.e., when we have your explicit consent) or in exceptional circumstances and where we have a legal basis to do so (e.g., to protect your vital interests).
Sharing your Personal Data
When we share your Personal Data as described below, we will take the necessary steps to ensure that any third-party recipients have implemented reasonable security mechanisms to protect your Personal Data.
a. We do not disclose your Personal Data to third parties for their own direct marketing purposes
We do not disclose your Personal Data to third parties for their own direct marketing purposes. However, if you direct us to share your Personal Data with third-party sites or platforms, such as social networking sites, these third-party sites or platforms could potentially use your data for marketing reasons.
b. We may share your Personal Data to our trusted third-party suppliers who may process it on our behalf
We rely on trusted third parties to perform a range of business operations on our behalf. We always use our best efforts to ensure that all third parties we work with will keep your Personal Data secure. We only provide them with the information they need to perform the service, and we require that they do not use your Personal Data for any other purpose. For example, we may entrust services that require the processing of your Personal Data to:
- Third parties that assist and help us in providing tours and related activities
- Payment service providers for the purpose of verifying your details where this is a condition of entering into a contract with you;