Cancellation Policy (for guests that have booked direct)

We believe travel should be stress-free from the moment you book. That is why we offer one of the most guest-friendly cancellation policies available, so you can plan with confidence.

Standard Flexible Rate Reservations

Guests may cancel or modify a reservation at no charge up to 24 hours before the scheduled check-in date, based on the local time of the property. If you need to cancel within 24 hours of arrival, a fee equal to one night’s room rate plus applicable taxes will apply.

Flexible Rate: Key Benefits

• Cancel or modify at no cost up to 24 hours before arrival
• No questions asked for cancellations within the eligible window
• Full refund processed to the original payment method within 5 to 10 business days
• Option to reschedule without penalty (subject to availability)

Special Packages and Add-Ons

Some packages that include third-party services such as tours, or event tickets may carry separate cancellation terms. These will be clearly communicated at the time of booking and reflected in your confirmation email.

No-Show Policy

We hold reservations until 3:00 PM local time on the day of arrival. Guests who do not check in by this time and have not contacted the hotel will be marked as a no-show and charged one night’s room rate. The remainder of the reservation will be released.

How to Cancel or Modify

• Email: Contact us at Contact@shanahan-resort.com with your reservation number
• Phone/Whatsapp: Call our reservations desk at +1 386-793-0178

Refunds are returned to the original form of payment. Processing times may vary depending on your bank or card issuer.

Note: if you booked through a third-party (eg: Agodo, Trivago, Airbnb) please refer to their cancellation policy